Interactive voice response (IVR)
● What is IVR? ● How interactive voice response works ● Benefits of interactive voice response What is IVR? Interactive voice response (IVR) is a computer-operated telephonic system in which the bulk of the information is pre-install by the related business. This system allows the telephone user to resolve their query and get information about the related business by the use of pre-recorded voice and DTMF tone input in the keypad. How interactive voice response works IVR saves companies money and time by spending up calls and requiring fewer agents to handle customer problems. The first thing that a customer will confront when calling a contact center. The IVR will greet customers with their pre-recorded message, then bestow them with several menu options. Benefits of interactive voice response A Customized IV...